Frequently Asked Questions

What is MassEdit?

MassEdit is a powerful bulk editing tool for Google Docs that lets you find and replace text across hundreds of documents at once. Instead of manually opening each document and making changes, you can update all your documents in a single batch operation, saving hours of tedious work.

How do I get started?

Getting started is easy:

1. Create an account - Sign up for free with your email address
2. Connect Google - Authorize MassEdit to access your Google Docs via secure OAuth
3. Select documents - Browse your Drive and select the documents you want to edit
4. Define rules - Set up your find and replace rules
5. Process - Click start and watch your documents get updated

Do I need to install anything?

No! MassEdit is entirely web-based. It works in any modern browser (Chrome, Firefox, Safari, Edge) without any downloads, plugins, or extensions. Just sign up and start editing.

Is there a free trial?

Yes! Every new account gets a 14-day free trial with full feature access. Trial users can process up to 10 documents per job with up to 5 replacement rules. No credit card required to start.

Can I use regular expressions (regex)?

Yes! MassEdit fully supports regular expressions for powerful pattern matching. You can use:

• Character classes like [a-z], \d, \w
• Quantifiers like *, +, ?, {n,m}
• Capture groups (text) and backreferences $1, $2
• Lookahead and lookbehind assertions
• Word boundaries \b and anchors ^, $

For example, to reformat dates from "12/25/2024" to "2024-12-25", you could use: Find: (\d{2})/(\d{2})/(\d{4}) Replace: $3-$1-$2

Can I find and replace based on text formatting?

Absolutely! MassEdit's formatting-aware search lets you:

• Find by formatting - Search for text that is bold, italic, underlined, strikethrough, highlighted, or has specific font colors
• Apply formatting - Apply new formatting to replacement text (make it bold, change color, add highlighting, etc.)
• Combine with text - Find specific text that also has specific formatting

This is perfect for standardizing document styles or converting highlighted notes into regular text.

Can I replace images in my documents?

Yes! MassEdit can identify and replace images across all your selected documents. You can:

• View all images - See a visual grid of all images found in your documents
• Replace with new image - Swap an image for a new one (from URL or upload)
• Replace with text - Convert images to text content
• Remove images - Delete images from documents
• Bulk operations - Replace the same image across all documents where it appears

MassEdit automatically detects identical images across documents, so if you have a company logo in 100 documents, you can update it everywhere with one operation.

Can I save and reuse my replacement rules?

Yes! You can export your replacement rules to a CSV file and import them later. This is perfect for:

• Repetitive tasks you run regularly
• Sharing rule sets with team members
• Building up a library of common replacements
• Bulk importing hundreds of find/replace pairs

Can I process entire folders?

Yes! You can select individual documents, entire folders, or a mix of both. When selecting a folder, you can choose to include all subfolders as well. MassEdit will find all Google Docs in the selected locations.

Does it work with headers, footers, and footnotes?

Yes! For each replacement rule, you can choose which parts of the document to search:

• Document body (main content)
• Headers
• Footers

You can target different sections with different rules in the same job.

How many documents can I process at once?

With a paid subscription, there's no limit on documents per job. Most users process between 50-500 documents per batch, but we've had users successfully process thousands. Trial users are limited to 10 documents per job.

How does the Google connection work?

MassEdit uses OAuth 2.0, the same secure authentication method used by Google itself. When you click "Connect Google Account," you're redirected to Google's login page where you authorize MassEdit to access your documents. We never see your Google password.

What permissions does MassEdit need?

MassEdit requests the minimum permissions necessary:

• View your email - To identify your account
• View files in Google Drive - To browse and list your documents
• View and edit Google Docs - To read document content and make replacements
• Create files in Drive - To save processed copies to a new folder (optional)

Can I disconnect my Google account?

Yes! You can disconnect your Google account at any time from the Account settings page. You can also revoke MassEdit's access directly from your Google Account security settings at myaccount.google.com/permissions.

Does MassEdit work with Google Workspace accounts?

Yes! MassEdit works with both personal Gmail accounts and Google Workspace (formerly G Suite) business accounts. If your organization has restrictions on third-party app access, your IT administrator may need to approve MassEdit.

Can I access Shared Drives?

Yes, MassEdit can access documents in Shared Drives (Team Drives) that you have permission to edit. Simply navigate to the Shared Drive when selecting documents.

Is my data secure?

Absolutely. Security is our top priority:

• OAuth 2.0 - We use Google's secure authentication; we never see your password
• Encrypted connections - All data transfers use HTTPS/TLS encryption
• No content storage - We don't store your document content; we only process it
• Secure tokens - Your Google access tokens are encrypted at rest
• Azure hosting - We run on Microsoft Azure with enterprise-grade security

Do you store my documents?

No. MassEdit never downloads or stores your document content. We read documents via the Google Docs API, process replacements in memory, and write changes back to Google. Once a job completes, no document content remains on our servers.

Can MassEdit employees see my documents?

No. We have no access to your document content. We can only see metadata like job statistics (number of documents processed, number of replacements made) for support and debugging purposes.

Is MassEdit GDPR compliant?

Yes. We're committed to data privacy and GDPR compliance. You can request deletion of your account and all associated data at any time. See our Privacy Policy for details.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your card details on our servers.

What's the difference between Yearly and Two-Week Pass?

Yearly Subscription ($96/year) is best for ongoing use. It automatically renews each year and works out to just $8/month.

Two-Week Pass ($35 one-time) is perfect for one-time projects. You get 14 days of unlimited access with no recurring charges.

Can I cancel my subscription?

Yes, you can cancel anytime from the Billing page. Your access continues until the end of your current billing period. We don't offer refunds for partial periods, but you won't be charged again after cancellation.

Do you offer refunds?

We offer a full refund within 7 days of purchase if you haven't processed more than 50 documents. Contact admin@massedit.app with your request.

Do you offer discounts for non-profits or education?

Yes! We offer 50% off for verified non-profit organizations and educational institutions. Contact us at admin@massedit.app with proof of your organization's status.

Why can't I see some of my documents?

This usually happens because:

• File type - MassEdit only works with Google Docs (not Sheets, Slides, or uploaded Word/PDF files)
• Permissions - You need edit access to a document for MassEdit to modify it
• Organization restrictions - Your IT admin may have restricted third-party access to certain files

My replacements aren't working - why?

Common reasons include:

• Invisible characters - Copy-pasted text may contain hidden characters. Try retyping your search text
• Case sensitivity - Check if "Ignore case" is enabled for your rule
• Regex syntax - If using regex, make sure your pattern is valid (special characters like . * + need escaping)
• Target sections - Make sure you've selected the right sections (Body, Headers, Footers)

The processing seems slow - is something wrong?

Processing speed depends on several factors:

• Number of documents - More documents take longer
• Document size - Large documents with many images take more time
• Number of rules - Each rule must be applied to each document
• Google API limits - We carefully manage API calls to stay within Google's rate limits

As a rough guide, expect about 1-2 seconds per document. A batch of 100 documents typically completes in 2-3 minutes.

I got an error message - what do I do?

If you encounter an error:

1. Check the error message for specific details
2. Try disconnecting and reconnecting your Google account
3. Make sure you have edit access to all selected documents
4. If the error persists, contact us at admin@massedit.app with the error message and job ID

How do I contact support?

We're here to help! You can reach us at:

• Email: admin@massedit.app
• Support Page: massedit.app/Support

We typically respond within 24 hours on business days. For faster resolution, please include your account email, a description of the issue, and any error messages you received.